Job Descriptions
Retail Customer Service Representative
Candidates required for gift shop locations and souvenir book
sales at front entrance. Candidates should be friendly, responsible,
and have excellent communications skills. Must be able to handle
customer inquires and be a minimum of 16 years old.
Duties include operation of POS system/ registers and visa/ debit
machines, accurate & responsible cash handling as well as
cleaning, inventory and re-stocking of items as required. Must
be able to work independently and as part of a team. Previous
cash experience an asset.
Head Cashiers/ Assistant
Head Cashiers
Candidates should be friendly, outgoing, responsible, a team player
and be able to take initiative. Must have excellent communications/
organizational and mathematical skills. Must also be able to handle
customer inquires and concerns.
Duties can include working on POS system/registers, balancing
daily cash, counting floats, supervising staff, distributing change
and assisting as required. Must be able to handle cash accurately,
and work independently with little supervision. Previous experience
in a similar position would be an asset. Must be bondable.
Stock Assistant
Candidates required to assist the Retail Stock Manager distribute
stock to various park locations. Must be friendly, and customer
service oriented. Must have excellent communication, and organizational
skills. Computer skills an asset.
Duties include stocking, tagging, price checking all new shipments,
theft control, and general customer service. Candidates will be
required to attend and pass a Gator/ golf cart safety-training
course. Candidates need to be physically fit, as heavy lifting
is required.
Assistant Manager Retail
Individual must be outgoing, enthusiastic, and creative. This
position requires excellent organizational, communication and
supervisory skills. Cash balancing experience an asset. Previous
supervisory skills required.
Duties can include hiring, training, scheduling and supervising
approximately 45 staff. Assisting with cash controls & balancing,
monthly reports, responding to customer concerns, creating displays,
ensuring breaks/ lunches occur in a timely manner, opening and
closing of main retail store and its outside locations, assisting
personnel with all employee paperwork, payroll and uniform.
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Food Service Cashiers
Candidates must be outgoing, friendly, and responsible. Should
have good communication, mathematical and customer service skills.
Must be able to handle customer inquiries. Previous cash experience
an asset. Must be 16 years of age.
Duties can include operation of registers and visa/debit machines,
accurate & responsible cash handling, general cleaning and
providing information to customers as per location.
Head Cashiers/ Assistant Head
Cashiers
Candidates should be friendly, outgoing, responsible, a team player
and be able to take initiative. Must have excellent communication,
organizational and mathematical skills. Must also be able to handle
customer inquires and concerns.
Duties can include working on registers, balancing daily cash,
counting floats, distributing change and assisting as required.
Must be able to handle cash accurately, and work independently
with little supervision. Previous experience in a similar position
would be an asset. Must be bondable.
Crew Chiefs
Candidates must be customer service oriented, have excellent communication,
and organizational skills, and the ability to work in a fast paced
environment.
Individuals will be required to assist supervisors with any customer
concerns, training of staff, and supervision of various locations.
Candidates must be bondable, have some supervisory experience,
and be able to work independently with little supervision.
Supervisors
Candidates must be highly motivated, energetic and be able to
work in a fast paced environment. Must also have excellent communication
skills and be very organized.
Duties include assisting with staff supervision, inventory, opening
and closing of the restaurant and it’s outside locations,
and cash controls & balancing. Ensure that breaks/lunches
occur in a timely manner and aid in maintaining a high standard
of quality, service and cleanliness. Applicants should have at
least a year previous experience in the fast food industry.
Stock Room
Individual required to organize and manage incoming and outgoing
stock. Candidates should have excellent organizational skills,
be able to work with little supervision, and be able to do minimal
lifting.
Lot & Lobby
This position is ideal for candidates just entering the workforce.
Candidates are required to maintain a level of cleanliness throughout
the dinning room and patios. Individuals should be friendly and
customer service oriented. Minimal lifting and bending.
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Ticketbooth Cashiers
Candidates must be outgoing, friendly, and responsible. Should
have excellent communication, mathematical and customer service
skills. Must be able to handle customer inquiries and work in
a fast paced environment. Previous cash experience an asset. Must
be 16 years of age.
Duties can include operation of POS system/registers and visa/debit
machines, accurate & responsible cash handling, general cleaning
and providing information to customers as per location.
Gas Bar Attendant
Candidates should be friendly, responsible and have good communication
skills. Must be able to handle customer inquiries and be a minimum
of 16 years old. Duties include pumping gas, cleaning windshields
and selling oil, windshield fluid etc. Some cash experience an
asset.
Head Cashiers/ Assistant Head Cashiers
Candidates should be friendly, outgoing, responsible, a team player
and be able to take initiative. Must have excellent communication/
organizational and mathematical skills. Must also be able to handle
customer inquires and concerns.
Duties can include working on POS system/registers, balancing
daily cash, counting floats, supervising staff, distributing change,
ensuring that lunches/breaks are occurring in a timely manner
and assisting as required. Must be able to handle cash accurately,
and work independently with little supervision. Previous experience
in a similar position would be an asset. Must be bondable.
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Mechanical Assistant (Student position - seasonal)
Candidates should be friendly, outgoing, flexible and willing
to work as a team. Duties include assisting the mechanics in the
daily repair and maintenance of all safari vehicles, boats, trains,
lawnmowers and other equipment. Assist in inventory, ordering,
pick up and delivery of materials, and cleanliness of mechanical
work area.
Must have valid driver’s license, experience in small engine
repair an asset, have to own basic mechanical tools.
Purchaser
Candidates should be friendly, highly motivated, a self-starter
and have good organizational and time management skills. Must
have valid driver’s license. Position is Monday to Friday
with some early morning start times.
Duties include purchasing supplies as directed by various departments.
Accurate record keeping of cash float, signatures and receipts
will be required.
Washroom Crew
Candidates should be friendly, outgoing, have a positive attitude
and be a team player. Must be a minimum of 16 years old.
Duties can include maintaining sanitary requirements of all washroom
facilities and restocking supplies. Will also be doing light maintenance
around the outside of buildings which may include washing windows,
power washing sidewalks and watering hanging plants.
Washroom Supervisor
Candidates must be motivated, a self-starter and a team player.
Must also have excellent communication skills. Supervisory experience
would be an asset.
Duties to include supervising a staff of 7 to 9 members. Candidates
will be assisting staff in their daily duties of maintaining washroom
cleanliness. Will also be scheduling staff, providing direction
& motivation and will be maintaining an inventory of cleaning
supplies as required. This is a very hands-on position.
Grounds Maintenance
Candidates should be friendly, outgoing and will to work. Must
be a minimum of 16 years old.
Duties to include cleaning and maintaining park grounds, grass
cutting, painting, collecting garbage, directing traffic, parking
cars, and other duties as assigned. Some shift work may be involved.
Maintenance Supervisor
Candidates must be motivated, outgoing, and customer service oriented.
Must have excellent communication and organizational skills. Supervisory
experience would be an asset.
Duties to include supervising general maintenance staff, scheduling,
coordinating of staff breaks/lunches, and ensuring that all duties
are being completed safely and according to set procedures and
protocols.
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Front Desk/ Public Relations
Candidates must have strong verbal and written communication skills,
good organizational skills, be knowledgeable in word/excel and
have the ability to handle visitor inquires and complaints. Must
be self-motivated, willing to take initiative and be a strong
team player. First aid training and a second language an asset.
Must possess valid driver’s license.
Tasks could include administrative duties-booking forms, phones,
responding to email, distributing mail, food contracts, printing
passes, data entry, labeling/stuffing envelopes. Assisting PR
with groups, ushering shows, guest services, conducting surveys
etc.
PR & Marketing Assistant
Candidates must have strong customer service skills and have the
ability to handle visitor inquiries and complaints. Strong verbal
& written communication skills required. Must be self-motivated,
willing to take initiative and a strong team player. Must be knowledgeable
in word and excel. First aid training an asset.
Tasks could include telemarketing and sales to specific market
segments, preparing staff incentive programs, creating bi-weekly
staff newsletter, preparation and analysis of statistical reports,
conducting on-site market research, assist in coordinating on-site
and off site promotions, on-site public relations. Will also assist
with motor coach groups, company picnics and youth group camping.
Sales Assistant
Candidates must possess excellent customer service and organizational
skills. Computer skills required and knowledge of word and excel
are necessary. Must be able to handle visitor inquiries and complaints.
Must be self-motivated, willing to take initiative and a strong
team player. First aid training and second language an asset.
Must possess valid driver’s license.
Tasks include assisting with company picnics- prepare tickets
and mail promotional materials, liaise with corporate clients,
assist with final food contracts. Assist with youth group camping
program. Assist with consignment ticket and coupon program. Administrative
duties-phones, group booking forms, update and maintain act database.
Assist PR with ushering shows, customer surveys etc.
Guest Services
Candidates should be a self-starter, friendly, outgoing and have
good communication skills. Previous experience with first aid
would be an asset.
Duties include assisting visitors with questions, administering
& maintaining season passport program, issuing stroller/ wagon
/ wheelchair rentals, assisting with show seating and other duties
as assigned. Need to be able to work independently with little
supervision. Cash handling skills required as well as ability
to work on a POS system/register.
Costume Character
Candidates must be good with children and have a flair for acting
and drama in order to bring costume character to life. Should
also be physically fit, as costumes can be cumbersome and hot.
Must be a minimum of 16 years old.
Duties to include acting as costume character on site and at
off site promotions, escorting other characters throughout the
park, keeping brochure racks stocked when not in costume and other
duties as assigned by the promotions department.
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Tour Guide
Candidates must have excellent verbal communication skills and
the ability to handle visitor inquiries & complaints. Should
also be energetic, friendly, outgoing, a team player and be able
to work independently. Candidates should also like to work in
various weather conditions.
Tour guides will be trained to drive our safari tour buses, boats
and train, while giving informative tours at the same time. Candidates
must like working with people as there is daily interaction with
our visitors. This department is also responsible for maintaining
the cleanliness of all the above vehicles. Must have valid driver’s
license.
Training for these positions to start weekends in March or early
April. Hours for this position are very weather dependent.
Tour Supervisors / Assistant
Tour Supervisors
Candidates must have excellent verbal communication skills and
the ability to handle visitor inquiries & complaints. Should
also be energetic, friendly, outgoing, and a team player and be
able to work independently.
Duties to include assisting with hiring/ training/scheduling
of approximately 35 staff, ensure that all breaks/ lunches are
occurring in a timely manner. Responsible for assisting with all
paperwork and performance reviews, communicating any equipment
problems and/or staff issues, and ensuring that the proper cleaning
of all vehicles is completed. Must possess a valid driver’s
license. Must have some supervisory experience.
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Playground Attendants
Candidates must be a minimum of 16 years old. Must have a valid
1st aid certificate and enjoy working with children. Should also
be friendly, outgoing, able to handle visitor inquiries and able
to administer 1st aid if required.
Duties to include supervising children in our Misumu Bay Wet
Play and Jungle Playground areas. Will also include general cleaning
of equipment and reporting any equipment in need of repair.
Playground Supervisor
Candidates should be friendly, outgoing, have excellent communication
skills, have ability to handle visitor inquiries and be able to
administer 1st aid if required. Some supervisory experience and
water park experience an asset.
Duties to include supervising/ scheduling playground staff, ensuring
breaks/lunches are occurring in a timely manner, assist in completing
year end performance reviews, ensure sufficient stock of first
aid and cleaning supplies, and conduct and record daily inspections
of all wet play and playground equipment and structures.
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Animal Attendants-Farm
Candidates should be friendly, outgoing and a team player. Must
be a minimum of 18 years old and physically fit. Must have a valid
driver’s license. Relevant background and education would
be an asset.
Duties can include cleaning & disinfecting animal quarters,
handling hay & grain products to assist in feeding livestock,
assisting in repairs of fencing and housing, operating remote
gates, general labour, operating farm machinery and other duties
as assigned.
Parrots & Birds of Prey Staff
Candidates should be friendly, outgoing and a team player. Must
be a minimum of 18 years old and physically fit. Must have valid
driver’s license. Relevant background and education would
be an asset.
Duties can include cleaning and disinfecting cages, feeding birds,
general labour such as cutting grass, painting cages and other
duties as assigned. Candidates may assist with daily bird shows.
Animal Grooms (Elephant)
Candidates should be friendly, outgoing and a team player. Must be a minimum of 18 years old and be physically fit. Must have a valid driver’s license. Relevant background and education would be an asset.
Duties can include cleaning and disinfecting animal quarters, handling hay and grain products to assist in feeding livestock, assisting in repairs of fencing and housing, assisting with elephant shows, loading elephant/ pony rides, general labour, operating farm machinery and other duties as assigned.
Pets’ Corner Staff
Candidates should be friendly, outgoing and a team player. Must be a minimum of 18 years old and be physically fit. Must have a valid driver’s license. Relevant background and education would be an asset.
Duties include cleaning, feeding, raking, shoveling, sweeping, disinfecting of pens, carrying hay bales and food buckets. Candidates must be able to interact with customers to answer questions, provide information, will be required to fill pellet machines, clean / stock hand wash stations, and pick up garbage.
May occasionally assist with birds and primates on islands
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OTHER IMPORTANT INFORMATION